WhatsApp Integration
Send appointment reminders, lab reports, prescriptions, and health tips to patients on WhatsApp — automate 80% of patient communication.
How WhatsApp Integration Works in Cliniq Flo
A deep dive into every capability — built specifically for Indian clinic workflows.
Official WhatsApp Business API — Not Unofficial Bots
Cliniq Flo uses the official WhatsApp Business API approved by Meta. This means your clinic messages are delivered from a verified business number with the green tick — not a personal WhatsApp or unofficial grey-area solution.
Messages sent via the official API have a 3x higher open rate than SMS and are not blocked by the Do Not Disturb registry.
Automated Appointment Reminders
When a patient books an appointment, Cliniq Flo automatically sends a WhatsApp confirmation with the appointment details. Reminders are sent at 24 hours and 2 hours before — reducing no-shows by 30%. Patients can reply to confirm, cancel, or reschedule directly in WhatsApp.
Instant Delivery of Reports & Prescriptions
When a prescription is generated or a lab report is ready, a WhatsApp message is sent to the patient with the PDF attached — no separate app login required. Patients receive their health documents instantly and can share them with any pharmacy or specialist.
Broadcast Health Campaigns
Send targeted health tips, vaccination reminders, and seasonal health advisories to patient segments — all diabetic patients, all children under 5, all patients who haven't visited in 6 months. Broadcasts are sent via WhatsApp with opt-out compliance under India's DPDP Act.
Key Benefits
Everything WhatsApp Integration does for your clinic — at a glance.
Verified Business Number
Patients see your clinic name with a green verified tick — not an unknown mobile number — building trust in every message.
Two-Way Messaging
Patients can reply to appointment reminders to confirm, cancel, or ask questions — the responses appear in Cliniq Flo's message inbox.
Prescription & Report Delivery
Auto-send prescriptions and lab reports as PDFs via WhatsApp the moment they are generated — zero manual effort.
Appointment Reminders
Automated reminders at 24 hours and 2 hours before the appointment — with a one-tap confirm or cancel option for patients.
Targeted Broadcasts
Segment patients by diagnosis, age, last visit date, or location and send targeted health communications.
DPDP Compliant
All patient messaging follows India's Digital Personal Data Protection Act — with consent tracking, opt-out management, and data processing records.
Works for Your Specialty
See how different clinic types use WhatsApp Integration in their day-to-day practice.
A GP clinic sends automated seasonal flu vaccination reminders to all registered patients every October — resulting in a 45% increase in vaccination visits without any manual outreach.
Diabetology clinics send monthly HbA1c test reminders and diet tips to all diabetic patients — improving test adherence and reducing default-to-follow-up rates.
Paediatric clinics send vaccination schedule reminders to parents — 'Your child is due for the DPT booster at 18 months' — significantly improving immunisation coverage.
Dental clinics run 6-monthly recall campaigns — 'It has been 6 months since your last cleaning. Book your next appointment.' — reactivating lapsed patients.
WhatsApp Integration — Frequently Asked Questions
Does Cliniq Flo use the official WhatsApp Business API?
Yes. Cliniq Flo integrates with Meta's official WhatsApp Business API. Your clinic gets a dedicated verified business number and messages are delivered from that number with full compliance.
Will messages be blocked by the DND registry?
WhatsApp Business API messages are not subject to the TRAI DND registry that applies to SMS. However, patients can opt out of non-essential communications and Cliniq Flo tracks this automatically.
How many WhatsApp messages are included in the plan?
Cliniq Flo includes a message bundle in each plan tier — sufficient for a typical clinic's communication volume. Additional message credits can be purchased as top-ups.
Can I customise the message templates?
Yes. You can customise all message templates — the reminder text, report delivery message, prescription note, and broadcast content — within the WhatsApp Business API template approval guidelines.
See WhatsApp Integration Live in Your Clinic
Book a 30-minute demo and our team will walk you through WhatsApp Integration and all the other modules — configured for your specialty and clinic size.
Book Free Demo →