OPD Management
Manage your entire outpatient department from registration to consultation in under 3 minutes per patient.
How OPD Management Works in Cliniq Flo
A deep dive into every capability — built specifically for Indian clinic workflows.
Instant Patient Registration
Register a new patient in under 60 seconds. Cliniq Flo captures name, age, gender, mobile number, and chief complaint at reception — no paper forms, no duplicate entries. The system auto-creates a unique Patient ID and populates previous visit history so the doctor sees the full picture the moment the patient walks in.
For returning patients, a single mobile number lookup pulls up the entire record — saved addresses, chronic conditions, past prescriptions, and pending lab results.
Smart Token & Queue Management
Assign tokens automatically at check-in. Patients see their queue position on the waiting-room display screen and can even receive WhatsApp updates as the queue moves — reducing physical crowding and front-desk queries by 60%.
Doctors can view the live queue from the consultation screen and call the next patient with one click. Priority tokens for emergencies, follow-ups, and elderly patients are handled with simple flag settings.
Appointments + Walk-ins in One View
Cliniq Flo merges your online appointment slots and walk-in tokens into a single unified OPD schedule. There are no double-bookings and no confusion — the doctor sees both appointment patients and walk-in token holders in time-sorted order.
Daily OPD summary reports show total footfall, average wait time, consultation time per doctor, and cancellations — all exportable to Excel.
Doctor Availability & Multi-Room Support
Run multiple consultation rooms simultaneously. Each doctor has their own queue, and reception staff can assign patients to specific rooms based on availability. Cliniq Flo supports unlimited doctors and departments — general OPD, specialist OPD, procedure room — all from a single dashboard.
Key Benefits
Everything OPD Management does for your clinic — at a glance.
Live Queue Display
Show patients their token number and estimated wait time on a TV screen in the waiting area — reduces anxiety and front-desk interruptions.
WhatsApp Queue Alerts
Patients get a WhatsApp message when they are 2 tokens away from their turn — no need to sit in the clinic the entire time.
Appointment + Walk-in Merge
Pre-booked appointments and walk-in tokens appear in one unified OPD schedule — no double bookings, no scheduling conflicts.
Instant Patient Lookup
Search by mobile number, name, or ABHA ID to pull up a patient's full history in under 2 seconds.
Patient History at a Glance
Doctors see previous diagnoses, prescriptions, allergies, and pending lab reports on a single screen before the consultation begins.
Daily OPD Summary
End-of-day reports show total footfall, average consultation time, revenue collected, and no-show rate — all in one printable PDF.
Works for Your Specialty
See how different clinic types use OPD Management in their day-to-day practice.
A busy GP clinic sees 80 patients/day. With Cliniq Flo's token system and live queue display, waiting-room crowding dropped by half and reception staff could handle 2x more registrations without adding headcount.
Paediatric clinics deal with anxious parents. The WhatsApp queue alert feature means parents can wait in the car or nearby and only come in when their turn is 2 tokens away.
Gynaecology OPDs handle sensitive cases. Private token numbers (non-sequential display) and room-based queues ensure patient confidentiality.
Dermatologists with both walk-in and procedure appointments use Cliniq Flo's dual-queue mode to separate consultation slots from longer procedure slots.
OPD Management — Frequently Asked Questions
Can Cliniq Flo handle both appointment and walk-in patients in the same OPD?
Yes. Cliniq Flo merges appointment bookings and walk-in tokens into a single time-sorted queue. You can set slot durations for appointments while walk-ins fill gaps automatically.
Does the queue display work on any TV or monitor?
Yes. The queue display is a browser-based screen that works on any TV, tablet, or monitor connected to the internet. No special hardware required.
How many doctors and rooms can one clinic run simultaneously?
Cliniq Flo supports unlimited doctors and rooms on the Professional and Enterprise plans. Each doctor gets their own queue and consultation screen.
Is patient registration data stored securely?
All data is encrypted at rest and in transit using AES-256 and TLS 1.3. Cliniq Flo is ABDM-compliant and follows NHA data privacy guidelines.
See OPD Management Live in Your Clinic
Book a 30-minute demo and our team will walk you through OPD Management and all the other modules — configured for your specialty and clinic size.
Book Free Demo →